Product Warranty and Responsibility
Doosan Robotics (hereinafter referred to as “Doosan” or “Manufacturer”) offers a restricted warranty as stipulated in this warranty certificate for all robot systems (collectively “robot”) and parts of the system (excluding parts that are exceptions or restricted according to the terms and conditions below) sold through Doosan or official sales agents. The warranty stipulated by this warranty certificate is a restricted warranty, and it is the only warranty provided by the Manufacturer. All warranty items shall be handled according to the conditions listed below.
Scope of Warranty
The material and manufacturing defects of each robot and its parts (collectively, “Doosan Products”) are subject to the warranty provided by the Manufacturer. This warranty is only offered to the end user (hereinafter referred to as “Customer”). The warranty period is 1 year starting from the date when the robot was installed.
The scope of this warranty limits the Manufacturer's only responsibility for all Doosan products and the Customer's only remedy to the repair or replacement of defective Doosan products.
Doosan does not compensate any or all financial, operation or productions losses, any or all indirect losses such as damage to other equipment, and any or all deliberate, special or consequential losses that occur due to defects of Doosan Products.
Restrictions and Exceptions of Warranty
To maintain the warranty, thorough maintenance procedures stipulated by the Manufacturer must be observed and recorded. This warranty is voided if the Manufacturer determines that the user failed to observe the following stipulated procedures.
- If a Doosan Product is inappropriately handled or used by the user
- If parts or S/W not provided by Doosan are installed
- If a Doosan Product is incorrectly repaired or maintained by an unofficial repair technician or unauthorized individuals
- If the user modified a Doosan Product without prior approval from the Manufacturer
- If a Doosan Product was used for non-industrial or personal purposes
- If the life cycle of consumables has ended
- If the warranty claim is made after the warranty period
- If the breakdown is caused by natural disasters (fire, flood, abnormal power, etc.)
This warranty does not apply to damages caused by external circumstances the Manufacturer does not have any control over such as theft, intentional destruction, fire, natural disasters, war or act of terrorism.
Notwithstanding the exceptions or restrictions of this warranty, this warranty does not include any warranties where a Doosan Product satisfies the buyer’s production standards or miscellaneous requirements, or operates without any errors or without any interruption. The Manufacturer does not assume responsibility for any uses by the buyer, and the Manufacturer does not assume any responsibility for defects other than repair or replacement such as defects in design, production, operation and performance.
Transfer
This warranty is included in the warranty period, and if the Doosan robot is sold to a different individual through a private transaction, the warranty can also be transferred. However, the warranty is only valid if the Manufacturer is notified of this transaction, and the warranty period is still in effect. The assignee of this warranty must observe all conditions stipulated in this warranty.